Terms and conditions

Returns

So your order has arrived and it’s not quite what you expected, no problem at all, just send it back in an unused condition within 30 days for a full product refund. We refund the postage you paid if we made the mistake or sent a faulty item to you.

If you receive an item that’s faulty upon delivery then we’ll make things even easier by covering the cost of returning it to us so that we can get a new one out to you as quickly as possible.

If you have any other returns or faulty issues just drop us an email to fantasticdys@aol.com and we’ll sort it out for you, we’re friendly and we like to look after our customers.

We pride ourselves on offering the very best customer service possible!

Here at Fantastic Dyspraxic we really believe in offering great customer service, speedy deliveries and great communication, that’s what online shopping should be about! if you’ve got a question, need some advice, not sure where to turn… give us a call, email us, whatever you’re favourite way to communicate is. No question too daft, no problem too big! We love our products and we love our customers even more!

Returns address

Please send your returns to:

Fantastic Dyspraxic, 28 Priory Road, Manton, Oakham, Rutland, LE15 8ST

Our big long terms and conditions:

I. Terms of Use
These are the general terms and conditions of Fantastic Dyspraxic governing your use of the Site.

1. What you are allowed to do

1.1 purchase goods from the Shop, provided you accept the Terms of Sale, which will apply to any contract made between you and fantasticdyspraxic.co.uk for the purchase and sale of goods from the Shop. These terms are outlined in Section 2 below;
1.2 browse the Shop using a compatible web browser. Permission to browse the Shop includes permission to make transient or cached copies of parts of the Shop to the extent that this occurs in the normal course of using your browser and that these copies are used only to facilitate current or subsequent access to the Shop by you;
1.3 print a copy of any page of the Shop; for your own personal purposes, provided you do not do any of the things set out under “What you are not allowed to do”.

2. What you are not allowed to do
2.1 you may not remove or change anything on the Shop;
2.2 you are not allowed to copy or use any material from the Shop for any commercial purpose, unless permission has been indicated on the Site in connection with a Creative Commons License.
2.3 you are not allowed to remove or change any copyright, trade mark or other intellectual property rights notices contained in the original material or from any material copied or printed off from the Shop.

3. Your personal information
3.1 Usage of your personal information is governed by fantasticdyspraxic.co.uk’s Privacy Policy, which forms part of these General Terms of Use.

4. Usernames and Passwords
4.1 If you want to purchase something from the Shop, we will ask you to register an account with us. During registration, you will be asked to provide your email address and password, which you can use to make a purchase;
4.2 You must keep your password(s) confidential at all times, and must not disclose the password(s) or permit anyone else to use your password(s). Any breach of any of these terms by anyone to whom you disclose the password(s) will be treated as if the breach had been committed by you, and will not relieve you of your obligations under these terms of use;
4.3 In the event of any failure or error in the operation of a password(s), you shall cease using the password(s) and exit the Shop immediately, and notify fantasticdyspraxic.co.uk of such failure or error.

5. Rights
5.1 All intellectual property rights in any material (including text, photographs and other images and sound, downloads, software, trade marks and logos) contained in these Site is either owned by fantasticdyspraxic.co.uk or has been licensed to fantasticdyspraxic.co.uk by the rights owner(s) so thatfantasticdyspraxic.co.uk can use this material as part of the Shop. These rights are protected by United Kingdom and international copyright and database right laws. You are only allowed to use this Shop and the material they contain as set out in these terms.

6. Third party web sites
6.1 This Shop also contains links to other third party web sites, which are not under the control of and are not maintained by fantasticdyspraxic.co.uk. Any such links do not constitute an endorsement by fantasticdyspraxic.co.uk of any products or services available on such sites. fantasticdyspraxic.co.uk provides these links for your convenience only and you use such links entirely at your own risk. We accept no responsibility for the content or use of such sites or information contained in them.

7. Suspension and termination of accounts
7.1 fantasticdyspraxic.co.uk may suspend the operation of the Site for repair or maintenance work or in order to update or upgrade the contents or functionality of the Shop from time to time. Access to or use of the Shop or pages linked to it will be not necessarily be uninterrupted or error free;
7.2 fantasticdyspraxic.co.uk may terminate your account(s) immediately in the event you breach any of these terms of use or if you are late or do not pay any sums due to fantasticdyspraxic.co.uk.

8. shop or complaints 8.1 If you have any shop or complaints about the Site then please address them to:
Fantastic Dyspraxic
28 Priory Road, Manton, Oakham, Rutland. LE15 8ST. United Kingdom or Email: fantasticdys@aol.com

9. General and governing law
9.1 fantasticdyspraxic.co.uk may change these terms of use from time to time and will endeavour to notify you of any major changes by posting a message on the Site. By browsing the Site you are accepting that you are bound by the current terms of use. Please review this policy each time you use the Site as it is subject to change at any time by fantasticdyspraxic.co.uk without notice to you;
9.2 This Agreement constitutes the entire agreement between fantasticdyspraxic.co.uk and you and supersedes all prior agreements, representations, statements and understandings between babipur.co.uk and you regarding the use of the Site. You agree that you have not relied upon any representation or statement not recorded in these Conditions in entering into this Agreement.
9.3 The failure of fantasticdyspraxic.co.uk to exercise or enforce any right or provision of this Agreement or the delay by fantasticdyspraxic.co.uk in so doing shall not constitute a waiver of such right or provision. If any provision of this Agreement is held invalid, the remainder of this Agreement shall continue in full force and effect. The section titles in this Agreement are for convenience only and have no legal or contractual effect.
9.4 These terms and conditions shall be governed and interpreted in accordance with English law, and you consent to the non-exclusive jurisdiction of the English courts in respect of any dispute arising therefrom.

II. Terms of Sale: Shop
This Terms Of Sale Policy forms part of the General Terms of Use, which governs your use of the Site, and encompasses purchasing activities on the Shop.

1. The Sales Terms
Should you purchase any goods from the Shop, you will be contracting with fantasticdyspraxic.co.uk on the terms outlined below. Please read these terms and conditions carefully.
1.1 These Terms of Sale (“Sales Terms”) govern the supply of any goods you order via this Shop. Please read through the Sales Terms carefully. If you do not agree with the Sales Terms, do not order any goods from this Shop. If fantasticdyspraxic.co.uk accepts any order for goods from you, then its agreement with you will be made on these Sales Terms.
1.2 Please note that fantasticdyspraxic.co.uk reserves the right to amend the Sales Terms from time to time. fantasticdyspraxic.co.uk will publish the amended Sales Terms on the Shop and any new versions of the Sales Terms will come into effect as soon as fantasticdyspraxic.co.uk publish them on the Shop (with the exception that any orders that fantasticdyspraxic.co.uk have already accepted from you prior to any such change will be subject to the Sales Terms in force at that point). If you use the Shop after fantasticdyspraxic.co.uk has published the new Terms, your continued use of the Shop indicates that you agree to be bound by the new Sales Terms.

2. Availability of the goods supplied by the Shop
2.1 fantasticdyspraxic.co.uk may terminate or suspend the supply of any goods displayed on the Shop in the event of out of stocks, for support or maintenance work, in order to update content or for any other reason. fantasticdyspraxic.co.uk may do this at any time and without notice. Products on the Shop are normally available for despatch within 24-48 hours and for products with slower availability, an estimated shipment preparation time is provided in the associated product listings on the Shop. Larger sized orders will be shipped within 24-48 hours with a courier promise of 3-4 working days delivery.

3. Buying goods from this Shop
3.1 Pricing policy – fantasticdyspraxic.co.uk may change the prices of the goods displayed on the Shop at any time. The prices for all the goods available on the Shop are clearly marked in their description. All applicable delivery charges are also displayed on the Shop. All prices are in Pounds Sterling. fantasticdyspraxic.co.uk may make available offers and discounts using promotion codes. Only one promotion code is valid per order.
3.2 Conclusion of Contract of Sale -The information relating to fantasticdyspraxic.co.uk’s goods and relevant prices are displayed on the Shop for your information and to enable you decide whether you would like to make us an offer to purchase any such goods. When you place an order to purchase a product from fantasticdyspraxic.co.uk , we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we’ve dispatched that product to you. That acceptance will be complete at the time we send the dispatch confirmation e-mail to you. Any products on the same order which we have not confirmed in a dispatch confirmation e-mail to have been dispatched do not form part of that contract.
3.3 Method of payment – For orders placed via the Shop, fantasticdyspraxic.co.uk accepts Visa, Mastercard, PayPal and bank Maestro cards. fantasticdyspraxic.co.uk does not accept American Express, Diner’s Club, Solo. When making your payment, it is imperative that you provide the information that fantasticdyspraxic.co.uk specify is required, for example, cardholder’s name as it is shown on the card and address exactly as it appears on the card statement. Your card will be debited when fantasticdyspraxic.co.uk confirms that it has accepted your order. Ownership or title to the product shall not pass to you, the buyer, until fantasticdyspraxic.co.uk has received payment in full. If you have not received your goods within the above timeframe, please contact our customer services department by email at fantasticdys@aol.com . We can ship most items worldwide. Additional charges will apply for all international shipping.
3.4 Out of stocks – If any item you have chosen is unavailable, fantasticdyspraxic.co.uk will contact you via phone or your email address and set out the options that are available to you.
3.5 Return of goods policy – We want you to be completely satisfied with your purchases. Please let us know if you are not entirely satisfied with our products or our service, so that we can rectify the situation. We try to ensure that the products are the same as our original samples, although sometimes differences do occur. Items are described and photographed as accurately as possible, but please note that sizes, colours and designs may vary. If you are not completely satisfied with any item you ordered, just return it, if possible in the original packaging (enclosing your customer details) and in a re-sellable condition within 30 days of the date of receipt and we will refund your money or send you a replacement – no questions asked. We politely request that any items returned under fantasticdyspraxic.co.uk’s 30 days returns policy are in original packaging and in a re-saleable condition. We reserve the right to refuse returns that are not received a re-saleable condition.
When you send your item back to us, we’ll process the returned item then notify you via e-mail of your refund. You can expect a refund in the same form of payment originally used for purchase within two weeks of our receiving your return however it is usually much quicker than this. Please note that the costs for returning the item to us are at your own cost.
If you are returning an item because of an error on our part or because it is damaged or defective, we will be happy to refund the delivery charges incurred in sending the item to you and we’ll reimburse your costs in returning it to us.

3.6 Cancellation Policy – Please note that you have a legal right to cancel your order within 14 days of the date of receipt of the goods (provided the goods are returned to us in an unused condition in the original packaging together with a copy of the receipt. By returning, packing securely and enclosing the advice note and sending it back to fantasticdyspraxic.co.uk. 28 Priory Road, Manton, Oakham, Rutland. LE15 8ST, United Kingdom, a refund will be provided within 14 days of the date of cancellation.

3.7 Vouchers & discounts – From time to time, vouchers may be issued for free delivery or for discounts on orders or products. You may only use one voucher per order. Some vouchers may only be used once per customer. Certain products may be excluded from promotional offers and discounts will not be applied to these products.  Please contact fantasticdys@aol.com if you have any questions about redeeming a voucher code.

3.8 Free gifts -From time to time, free products may be offered with a product or order. These free products are included as part of your order and if any part of the order is returned for a refund we reserve the right to deduct the value of the free gift from your refund if they are not returned too.

3.9 Worldwide duties and taxes – If your delivery address is outside the UK you may be required to pay import duties and taxes when your fantasticdyspraxic.co.uk order reaches your country.  These and any additional customs and clearance charges are your responsibility and will not be paid for by fantasticdyspraxic.co.uk.

III. Privacy Policy

fantasticdyspraxic.co.uk is committed to protecting your privacy. This Privacy Policy forms part of the General Terms of Use, which governs your use of the Site. This means that you agree to our use of any personal information that we may collect from you on the terms set out in this Privacy Policy.

From time to time, we may add or change functions, features or products to the Site. This, and our commitment to protecting the privacy of your personal information, may result in periodic changes to this Privacy Policy. As a result, please remember to refer back to this Privacy Policy regularly to review any amendments.

Please contact fantasticdyspraxic.co.uk with questions regarding this Privacy Policy.

1. Collection of Information
In order to buy products from the Shop, you must provide certain personal details in order to complete your transaction. During registration you are required to give information including your e-mail address. In addition, you may choose to provide fantasticdyspraxic.co.uk with additional information about yourself.
Based on what you tell us about yourself and where we think it is relevant, we may contact you to provide information about fantasticdyspraxic.co.uk and our products and services, but you may tell us at any time not to do this by following the unsubscribe instructions in any email we send you.
Where you request information from us, fantasticdyspraxic.co.uk or one of our approved partners will contact you to provide you with the requested information.

 

2. How We Use The Information That We Gather
fantasticdyspraxic.co.uk use information obtained from Site users as stated in this Policy and to enhance users’ experiences on the Site. fantasticdyspraxic.co.uk does not rent, sell, or share personal information about you with other people or non-affiliated companies except to provide products or services you have requested, when we have your permission, or under the following circumstances:
We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims.
We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of fantasticdyspraxic.co.uk’s General Terms of Use for the Site, or as otherwise required by law.

3. Links

The Site may contain links to other websites. Please be aware that fantasticdyspraxic.co.uk is not responsible for the privacy practices of other web sites. We encourage our Shop Customers and Site Visitors to be aware when they leave our Site and to read the privacy statements of each and every web site that collects personally identifiable information. This Privacy Policy applies solely to information collected by fantasticdyspraxic.co.uk through your use of the Site.

4. Cookies

In our effort to provide you with services customised to your interests, we use “cookies” to assist in the collection of information. A cookie is a small data file containing information that is sent to your browser from a web server and stored on your computer’s hard drive.

As part of fantasticdyspraxic.co.uk’s efforts to streamline your experience on the Site, we use cookies to: access your account information (stored on our computers) in order to deliver better and more personalised services; and identify which areas of the Site you have visited.

Tracking information such as cookies is also used to create aggregate reports on user demographics and traffic patterns on the Site, and may be provided to our partners. We also collect IP (Internet Protocol) addresses to analyse trends, administer the Site, track a user’s movement, and gather broad demographic information for aggregate use.

5. Security

Payments are handled through 3rd party systems called Stripe and PayPal.  This is a fully encrypted service.

6. Correction/Updating Personal Information

If you have registered to purchase from the Shop and would like to change your details, please email fantasticdys@aol.com. Keep in mind, however, that there will be residual information that will remain within fantasticdyspraxic.co.uk’s databases, access logs, and other records, which may or may not contain such personally identifiable information.

You may also opt out of receiving our newsletters and/or promotional information from fantasticdyspraxic.co.uk and/or from third parties affiliated with fantasticdyspraxic.co.uk at any time. If you receive unwanted emails from fantasticdyspraxic.co.uk, you can opt-out by following the instructions and links on the bottom of emails from fantasticdyspraxic.co.uk.

7. General

Your personal information will be held and used by us in accordance with the Data Protection Act 1998 and related legislation and nothing in this Privacy Policy or the accompanying Terms of Use should be interpreted as affecting your rights thereunder. If you have any queries about this Privacy Policy, please email us at fantasticdys@aol.com.

You made it through to the end!! Yay!

2 thoughts on “Terms and conditions”

  1. Hello, i ‘m from Germany ! Do you send your producs to Gemany , too? And how can i pay ? With Credit Card , perhaps ? Sorry for my bad english!
    Tina Eisenbach

    1. Hello Tina

      Thanks for your email. Yes, we do send our products to Germany. There is an International postage automatically charged on check out. If your purchase is heavy there may be a small difference in postage to pay which will be invoiced via PayPal to you, you can still cancel your order at that stage if the postage is too high for you. I would avoid heavy writing slopes as the postage is high on those. You can pay by PayPal or you can call us (the afternoon time is better, on 01572 737100 and pay by credit card provided your delivery address matches your address for your credit card). You would be responsible for any import and tax duties.

      Best regards, Lisa.

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Dyspraxia Shop UK for DCD, Dyspraxia, Developmental Coordination Disorder. Dyspraxia Products: pens & pencils (Penagain, Twist 'n write, Yoropen, evo.pen, rinG-Pen), writing slopes, exercise equipment, gymnic movin' sit cushions etc. Blog, Ideas, Reviews. For all Dyspraxics, Schools, SENCO's, Adults, Teenagers, Parents & Carers of children with Dyspraxia and Dyspraxia Health Professionals.